COVID-19 PRECAUTIONARY MEASURES:
Due to COVID-19 concerns, our lobby and restroom will be closed to the public. We ask that all clients call to check in when they arrive in the parking lot—clients will be asked to wait in their car or walk their pet outside and the technicians will come out to get your pet from you. Additionally, to lower the incidence of exposure, we will accept remote payment (See Remote Payment Options Below) from a client at home or in their vehicle or we can process credit/debit card payments with our mobile device from the parking lot. Documents that need to be signed will be brought out to you on a clipboard. Please have your own pen available if possible.
REGARDING STAFF MEMBERS RETRIEVING PETS FROM CLIENTS OUTSIDE:
*Our staff members WILL NOT reach into any vehicle to retrieve a client’s pet. *Clients will need to remove the pet from the vehicle for our staff members. *Dogs will need to be on a leash and a staff member will also use a hospital leash for added security. *Cats that are not in carriers will not be seen. No staff member will carry a cat that is not confined in a secure cat carrier from a vehicle into the building–nor will they transfer an unsecured cat into a carrier for a client outside of a confined room INSIDE our building. If your cat is not in a carrier, you will be asked to re-schedule your appointment.
We apologize in advance for any inconvenience these precautions will cause; we understand it may make for a more time consuming visit, but our goal is to take steps to protect our clients and staff during this difficult time.
REMOTE PAYMENT OPTIONS:
We encourage all clients with CARE CREDIT to download the Care Credit App ( https://www.carecredit.com/app/ ) to their phones and set up the “PAY MY PROVIDER” application so they can easily pay from their vehicle or from home when needed. Clients who are on the REWARDS MEMBERSHIP PROGRAM already have the remote payment option through that app and can easily pay from home or their vehicle. We also have an online payment portal through Bank of America-if you wish to utilize that option let us know and we can email you your invoice via the link.
Please understand-due to our local emergency facilities operating at maximum capacity, we are experiencing the overflow from these facilities and are at max capacity as well. Please be aware that due to this fact and the COVID protocols in place–WAIT TIMES WILL BE SUBSTANTIALLY LONGER.