Mountainview Small Animal Hospital Blog

JUNE 2021 COVID-19 PROTOCOL

WE ARE PLANNING TO RE-OPEN THE LOBBY JUNE 7th , (WITH SOME RESTRICTIONS) 

As long as California continues its positive trend regarding COVID cases, effective Monday, June 7th, Mountainview plans on re-opening the hospital to clients-with the following restrictions in place:

*IN ORDER TO BE ALLOWED INSIDE THE BUILDING, ALL CLIENTS, REGARDLESS OF VACCINATION STATUS, WILL BE REQUIRED TO WEAR AN APPROPRIATE MASK THAT COMPLETELY COVERS THEIR MOUTH AND NOSE WHILE THEY ARE INSIDE THE BUILDING. 

*Clients will continue to be asked to check in for their appointment from their vehicle via text message/or phone call.  (Text messaging is preferable)  

*Clients picking up Food or Medications should still call or text from their vehicle-we will bring your items out to you and charge you out from your car. 

*Technician appointments such as Adequan injections, lab-work appointments, puppy series vaccines, etc, will remain curbside for now-no need for clients to be in the hospital for those appointments. 

*One (1) Client per pet will be allowed in the lobby/exam room area during their pet’s exam. Please do not ask us to deviate from this rule-clients who arrive with multiple people present will be seen with the current curbside protocol.  

*We will call or text each client when it is their pet’s turn to come in-the client may then bring their pet inside and have a seat in the lobby while their pet is taken into the exam room. 

*Depending on the pet’s size and disposition (does not apply to cats) the exam room door may be able to remain open during the exam, so the client may have an open line of communication with the staff during the exam.  Cat exams will remain behind the closed exam room door for the cat’s safety. 

*When discussing findings/treatment plans/ finances, etc, the client may come into the exam room as long as there are no more than two (2) people in the exam room at any time (Either Client and Dr or Client and Tech) and both individuals are able to stand at least six (6) feet apart.  

*Any client who would like to continue with the curbside protocol may advise us as such and we will accommodate that request. 

*One (1) Client may stay with their pet during an Acupuncture Session. 

*Euthanasia will be the only time we waiver from the 1 client per pet rule.  We ask that, whenever possible, clients limit the number of family members present for Euthanasia to four (4) people.  If more than four people are present, we may be able to accommodate them by moving the procedure outside to our back patio area. 

*Clients will be able to check out, sign documents and pay for services either at the front desk or in the exam rooms.  

THE ENTIRE STAFF HAS CAREFULLY CONSIDERED THE PROS AND CONS OF RE-OPENING; THEY HAVE VOICED THEIR CONCERNS AND MADE SUGGESTIONS SO THAT THEY FEEL SAFE, WHILE STILL ALLOWING THEM TO ADEQUATELY SERVE OUR CLIENTS AND THEIR PETS. 

PLEASE RESPECT THESE RESCTRICTIONS PUT IN PLACE TO KEEP OUR STAFF SAFE-WHICH IN TURN KEEPS OUR HOSPITAL OPEN AND AVAILABLE TO SERVE OUR PATIENTS WHEN THEY NEED US.   

**PLEASE UNDERSTAND, IF COVID CASE NUMBERS, HOSPITALIZATIONS AND/OR DEATHS IN CALIFORNIA START TO TREND IN A NEGATIVE FASHION, WE MAY REVERT BACK TO STRICTLY CURBSIDE WITH OR WITHOUT NOTICE.  

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posted in:  ALERTS  |  NOTICES

2020 COVID-19 PROTOCOLS

COVID-19 PRECAUTIONARY MEASURES:

Due to COVID-19 concerns, our lobby and restroom will be closed to the public. We ask that all clients call to check in when they arrive in the parking lot—clients will be asked to wait in their car or walk their pet outside and the technicians will come out to get your pet from you. Additionally, to lower the incidence of exposure, we will accept remote payment (See Remote Payment Options Below) from a client at home or in their vehicle or we can process credit/debit card payments with our mobile device from the parking lot. Documents that need to be signed will be brought out to you on a clipboard. Please have your own pen available if possible.

REGARDING STAFF MEMBERS RETRIEVING PETS FROM CLIENTS OUTSIDE:

*Our staff members WILL NOT reach into any vehicle to retrieve a client’s pet. *Clients will need to remove the pet from the vehicle for our staff members. *Dogs will need to be on a leash and a staff member will also use a hospital leash for added security. *Cats that are not in carriers will not be seen. No staff member will carry a cat that is not confined in a secure cat carrier from a vehicle into the building–nor will they transfer an unsecured cat into a carrier for a client outside of a confined room INSIDE our building. If your cat is not in a carrier, you will be asked to re-schedule your appointment.

We apologize in advance for any inconvenience these precautions will cause; we understand it may make for a more time consuming visit, but our goal is to take steps to protect our clients and staff during this difficult time.

REMOTE PAYMENT OPTIONS:

We encourage all clients with CARE CREDIT to download the Care Credit App ( https://www.carecredit.com/app/ ) to their phones and set up the “PAY MY PROVIDER” application so they can easily pay from their vehicle or from home when needed. Clients who are on the REWARDS MEMBERSHIP PROGRAM already have the remote payment option through that app and can easily pay from home or their vehicle. We also have an online payment portal through Bank of America-if you wish to utilize that option let us know and we can email you your invoice via the link.

WAIT TIMES

Please understand-due to our local emergency facilities operating at maximum capacity, we are experiencing the overflow from these facilities and are at max capacity as well. Please be aware that due to this fact and the COVID protocols in place–WAIT TIMES WILL BE SUBSTANTIALLY LONGER.

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posted in:  ALERTS  |  NOTICES

Mountainview VIP Rewards Program Is Here!!


We are so excited to be launching the Mountainview Pet Care Rewards Program this month!
This new Program will allow our VIP Enrolled Members to earn 5% Rewards on Services and Inventory purchases made through the Rewards Mobile App as well exclusive access to Discounted Coupon Packages, and Complimentary Exams.
Each Annual Membership covers all pets living in the Member’s household-so the Rewards can accumulate quickly for those multi-pet families!
For our busy VIP Members–payment through the Mobile App can be made from anywhere! Need to pick up RX or food? Just send your husband or neighbor down and pay with the app and they wont have to bother with it when they arrive!
Cash Back AND Convenience–all in one Program!!
Our followers on Facebook will get first-notice on when we run VIP Exclusive Specials for our Rewards Members!
Some restrictions apply-call us today for all the details and we’ll help you get started earning cash back right away!

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posted in:  NEW SERVICES

ACUPUNCTURE NOW AVAILABLE


Mountainview Small Animal Hospital is proud to announce that Dr. Tran has finished her year-long course of study and her final exams, and is now certified in Veterinary Acupuncture. She is excited to be able to offer this alternative therapy to her patients in order to help improve their quality of life by combining Traditional Chinese Medicine with our Western Medicine protocols; together, they can be used to treat and/or relieve symptoms from conditions such as arthritis, neurologic disorders, gastrointestinal disorders, paralysis, muscle injuries, and more.

Acupuncture is a very safe, relatively painless procedure where hair-thin needles are placed over different “points” on the body to stimulate the body to heal itself-naturally. Traditional Eastern Medicine describes acupuncture as a method that rebalances the flow of Qi (pronounced “chee”), that travel along the 12 meridians in the body, by inserting small needles into the acupuncture points, it can redirect the flow of energy and restore the body to balanced health.

The Western Medicine rationale is that the body’s acupuncture points are located at nerve clusters and blood vessels and by stimulating these areas trigger physiological effects such as increased blood flow, improved immune function, as well as stimulating the release of endorphins (a pain control hormone), serotonin, and small amounts of cortisol (a natural steroid).

Dr. Tran plans on expanding her studies in the field of alternative medicine by continuing her education to include herbal medicine, food therapy and Tui-na (a form of acupressure/massage therapy). Her belief is that we can combine the best of both Eastern and Western medicine to help our patients live long, healthy and happy lives.

If you feel acupuncture might be beneficial for your pet, call our office to learn more, or to schedule a consult with Dr. Tran.

Check out these interesting articles for more information:
DVM360 Article on Acupuncture
National Geographic on Acupuncture
Washington State University on Acupuncture

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posted in:  ALERTS  |  NEW SERVICES

This Is Cheeto


I think in some ancient, unknown language the word Cheeto must mean ‘explorer’.

This great orange adventurer came to us about a year ago as a young, stray tom cat that just needed neutering and vaccines and was going to be returned to the community (trap and release) from whence he came; but Jean fell in love with him one Sunday—texting the office manager Debbie photos of him ‘hugging’ her which bought him a reprieve. He quickly managed to charm Kimmy and a host of other employees to the point where most everyone was asking if he could stay.
Cheeto soon realized the one person he needed to work his magic on was Dr. Hempel, so, seizing the perfect moment (while Dr. Hempel was hanging some cabinets) Cheeto made his way into the tool bag, getting comfortable amongst the drills, and other assorted power tools. Not getting the reaction he wanted, Cheeto proceeded to jump into the cabinet, while Dr. Hempel was still in the process of hanging it–not minding the loud sounds of the drill, forcing Dr. Hempel to stop his work and pet him. It worked. He was allowed to stay.
Little did we know the kind of shenanigans this super- inquisitive ginger was going to get into.
The first incident of note this fearless individual took part in was the great escape into the attic, only to fall through the ceiling in the kennel. One day, poor Alyssa was quietly folding some laundry when she heard a loud crashing sound and saw a great orange streak of fur go flying out of the room amidst a pile of destroyed ceiling panels and dust. Much to his dismay, after Cheeto was inspected and found to be free from injury, he was vigorously shampooed to remove any attic debris he may have collected on his journey. You would think he would have learned from this experience, but no, on a second occasion, months later, Maria was in the kennel and heard the desperate meowing of a cat in peril. She followed the sounds of distress to the storage closet-only to find the lower half of an orange cat dangling from yet another broken ceiling panel, trying frantically to pull himself back up. His reward after his rescue? Another thorough scrubbing in the bathtub. He was not amused and has not been in the attic since.
Most people think of cats as fastidious groomers –taking great pride in their appearance. Cheeto does not fall into this category. Instead, on every occasion where he can make an escape, he will run to the nearest pile of dirt he can find and roll around in it until he is fully coated like an uncooked, breaded, KFC chicken breast. On one or two occasions, clients have come to inform us of the orange cat that just shot out the front door, only to have the receptionist stroll out, knowing full well, Cheeto is taking a luxurious dirt bath in the front planter. He has been known to race employees at full speed out back, to the open warehouse door, only to slam on the brakes the moment his paws hit the dirt and nose dive into his happy place, rolling and chirping in delight as he works the dirt, leaves and sticks into his fur. In retrospect, had we known of his propensity to dirt dive, we probably would have named him Pigpen, given the puffs of dust that often waft from his coat when he’s being petted.
His love of dirt can only be matched by his love of snacks. He knows where all his favorite snacks are stored, and he knows exactly how to get to them. He has been found inside cabinets where he has opened a jar of treats, and while enjoying one or two for himself, he will unselfishly toss many out onto the floor for the waiting Smudge, Rascal or Charlie to enjoy as well. He learned how to unlock his cage at night, so he must be double locked, to keep him from all night snacking expeditions and the inevitable burglar alarm activation. He is truly the smartest cat I’ve ever known–his ability to problem solve is astounding and you can’t help but love him even though he is always into something. It’s like when you have a toddler and it’s suddenly gone quiet….you just know something’s up and you have to go see what they’re getting in to.

So, when all is said and done, we realize Cheeto is an adventurous soul and needs to be in an environment where he can exercise his superior cat intellect and thrive. Someplace where he will be safe, but can still get into some harmless, Tom Sawyer-esque mischief. He has a potential home on a large Oregon ranch, where there is a fish pond, horse barns (complete with mice to chase) and a little cat-friendly dog, we just have to get him there. Until that day, when he gets to go to his forever home, we will do our best to keep him entertained and content, and if you see him cruising passed the front desk, (or sailing over the front counter) say hello to one of the coolest cats you might ever meet.

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posted in:  HOSPITAL PETS

Charlie Gets a Forever Home

“Charlie” was a 3 month old kitten with a broken jaw that was brought in by Animal Friends for Dr. Hempel to evaluate back in October. Charlie seemed fairly healthy otherwise, and had such a great disposition and so much personality that Dr Hempel offered to do the repair and find this little fella a home. It is with great excitement that we can report Charlie went to his forever home this past Wednesday and is bringing joy to a wonderful couple that love him so very much.

His new mommy wrote us a lovely thank you letter:
“I want to say ‘thank you’ to all of you for the loving and expert care you gave to Charlie as an abandoned, injured kitten.
It has been fourteen years since I lost a sweet cat/companion to cancer. We’d had him for about 16 years, and he often slept with me on my pillow. Then I did a lot of traveling with my husband for his job and didn’t feel it was good to leave a cat to be alone most of the time.
Our circumstances advanced to being retired, but I had long thought we’d never have a dear cat in our lives again. Then Alyssa started bringing Charlie home for overnight. I was encouraged to hold him in the room where he was kept. He was so easy to bond with. My dear husband recognized my love for cats and could tell this cat and I would be great friends. He let me know it was time for me to find ‘cat love’ again and encouraged me to say ‘yes’ to Charlie.

I know from Alyssa that the staff and doctors of the animal hospital have taken a big liking to Charlie, so I hoped and prayed we’d be allowed to have him.
We (both my husband and me) are already bonding, and Charlie is getting used to his new ‘home’ and doing a lot of exploring.

Mountainview will see him occasionally when he needs shots or routine care. Thank you many times over for this dear, sweet new cat in our lives.”

Happy Christmas everyone–may you find joy in the little things. Sometimes the little things are black and white and covered in fur.

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posted in:  FEEL GOOD STORIES

Saying Goodbye to Jean

Some of our regular clients will notice a familiar face is missing here at Mountainview–Jean has moved out of California this past week.
For almost 10 years, Jean was one of our extremely talented, compassionate RVTs providing excellent care to our patients and we are sad to see her leave us. She and her husband purchased their dream home with property on a lake–so rather than wallowing in woe, we will choose to be happy for her knowing the bliss she must be feeling in her gorgeous new place. We know our clients will miss her too, but feel they will bond with Katie, who recently achieved her RVT designation and is working hard to fill Jean’s shoes.
We wish Jean and her husband the best, and hope to see her now and again when she pops into CA for a visit.

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posted in:  NOTICES

2017 HOLIDAYS WE ARE CLOSED


In order to spend time and celebrate with our families we will be closed the following Holidays (dates) for 2017:
Easter Sunday– April 16th
Memorial Day–May 29th
Independence Day– July 4th
Labor Day–September 4th
Thanksgiving–November 23rd
Christmas Eve–December 24th
Christmas Day– December 25th
New Year’s Eve–December 31st
New Year’s Day– January 1st 2018

Be assured that there will be staff on premises as usual for boarded or hospitalized patients, and they will be well taken care of even though we will not be open to the public.

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FEBRUARY IS NATIONAL PET DENTAL HEALTH MONTH

See Harvey. Harvey likes to show the world his sparkling clean chompers and his pet parents are thrilled about his super fresh breath. Harvey wants all pets to be as proud of their smile and be as healthy as he is. Be like Harvey. Harvey Abell

Bad breath and icky looking teeth are just the tip of the iceberg when it comes to dental disease. Plaque covered, infected teeth can shower the bloodstream with harmful bacteria that can wreak havoc on organ systems which could lead to premature heart disease, kidney disease and other systemic disease processes that might otherwise have been prevented. This makes Harvey sad.

During the month of February, veterinary hospitals all over the nation strive to spread the word and help pet parents keep their pets in the best health possible by recommending a thorough oral exam and if needed, a dental cleaning that includes ultrasonic scaling of the teeth, periodontal disease assessment via gingival probing and finally, enamel polishing to keep the tooth surface smooth and discourage further plaque build up. Spreading the word about pet dental health makes Harvey happy.

Let’s keep Harvey smiling and get your pet’s dental exam right away–and if a cleaning is recommended, schedule during the month of February and get 15% OFF the cost of the dental package! Call soon, we book up FAST!

For more information see our Dental Services page.

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posted in:  DENTAL HEALTH

Update on Samantha

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We received an update, complete with Christmas photos, from Samantha’s new family and we learned she is doing very well; and, as illustrated in the photo, has become quite close with her new fur-brother “Indio”. She also enjoys spending time (sharing the couch) with her cat-cousin “Louie”. We could not have hoped for a more perfect home for this lucky puppy and are looking forward to many more updates from her wonderful new forever family.

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posted in:  FEEL GOOD STORIES

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I am very happy with Dr. Tran. She really gives Ninja undivided attention and I feel like she really cares about animals. She is very reasonable with the treatments he needs too. She is always very professional and friendly. I’m very happy with her.
— Missy N