UPDATE AS OF 8/2023: The hospital is generally open and back to normal. We are restricting the number of clients allowed to wait in the lobby at any one time and have the patio out front for additional seating. If the lobby is too full, we will advise you to wait in your car or on the patio and call you in when there is more seating available or if an exam room opens and we can take your pet straight into the room. Masks are not currently required. Any client who still prefers curbside protocol can advise us as such and we will be more than happy to accommodate that request.
On February 21st, 2022, as long as California continues its positive trend regarding COVID cases, Mountainview plans on re-opening the hospital to clients-with the following restrictions in place:
*IN ORDER TO BE ALLOWED INSIDE THE BUILDING, ALL CLIENTS, REGARDLESS OF VACCINATION STATUS, WILL BE REQUIRED TO WEAR AN APPROPRIATE MASK THAT COMPLETELY COVERS THEIR MOUTH AND NOSE WHILE THEY ARE INSIDE THE BUILDING.
*Clients will continue to be asked to check in for their appointment from their vehicle via text message/or phone call. (Text messaging is preferable)
*Clients picking up Food or Medications should still call or text from their vehicle-we will bring your items out to you and charge you out from your car.
*Technician appointments such as Adequan injections, lab-work appointments, puppy series vaccines, etc, will remain curbside for now-no need for clients to be in the hospital for those appointments.
*One (1) Client per pet will be allowed in the lobby/exam room area during their pet’s exam. Please do not ask us to deviate from this rule-clients who arrive with multiple people present will be seen with the current curbside protocol.
*We will call or text each client when it is their pet’s turn to come in-the client may then accompany their pet into the exam room.
*Client may remain in the exam room as long as there are no more than two (2) people in the room at any time (Either Client and Dr or Client and Tech) and both individuals are able to stand at least six (6) feet apart.
*Any client who would like to continue with the curbside protocol may advise us as such and we will accommodate that request.
*One (1) Client may stay with their pet during an Acupuncture Session.
*Euthanasia will be the only time we waiver from the 1 client per pet rule. We ask that, whenever possible, clients limit the number of family members present for Euthanasia to four (4) people. If more than four people are present, we may be able to accommodate them by moving the procedure outside to our back patio area.
*Clients will be able to check out, sign documents and pay for services either at the front desk or in the exam rooms.
THE ENTIRE STAFF HAS CAREFULLY CONSIDERED THE PROS AND CONS OF RE-OPENING; THEY HAVE VOICED THEIR CONCERNS AND MADE SUGGESTIONS SO THAT THEY FEEL SAFE, WHILE STILL ALLOWING THEM TO ADEQUATELY SERVE OUR CLIENTS AND THEIR PETS.
PLEASE RESPECT THESE RESCTRICTIONS PUT IN PLACE TO KEEP OUR STAFF SAFE-WHICH IN TURN KEEPS OUR HOSPITAL OPEN AND AVAILABLE TO SERVE OUR PATIENTS WHEN THEY NEED US.
**PLEASE UNDERSTAND, IF COVID CASE NUMBERS, HOSPITALIZATIONS AND/OR DEATHS IN CALIFORNIA START TO TREND IN A NEGATIVE FASHION, WE MAY REVERT BACK TO STRICTLY CURBSIDE WITH OR WITHOUT NOTICE.