Mountainview Small Animal Hospital Blog

HOLIDAY HOURS AND OTHER UPCOMING CLOSURES

Please note the following Holiday Hours and Miscellaneous Closures:

LABOR DAY- Monday, 9/4/23 Closed All Day

SATURDAY, October 14th Open from 8AM- 12PM

THANKSGIVING, 11/23/23 Closed All Day

CHRISTMAS, 12/25/23 Closed All Day

NEW YEARS DAY, 1/1/2024 Closed All Day

Christmas Eve and New Years Eve fall on Sunday this year, so we will be closed as usual on those days.

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2023 Updated COVID Protocol:

UPDATE AS OF 8/2023: The hospital is generally open and back to normal. We are restricting the number of clients allowed to wait in the lobby at any one time and have the patio out front for additional seating. If the lobby is too full, we will advise you to wait in your car or on the patio and call you in when there is more seating available or if an exam room opens and we can take your pet straight into the room. Masks are not currently required. Any client who still prefers curbside protocol can advise us as such and we will be more than happy to accommodate that request.

On February 21st, 2022, as long as California continues its positive trend regarding COVID cases, Mountainview plans on re-opening the hospital to clients-with the following restrictions in place:

*IN ORDER TO BE ALLOWED INSIDE THE BUILDING, ALL CLIENTS, REGARDLESS OF VACCINATION STATUS, WILL BE REQUIRED TO WEAR AN APPROPRIATE MASK THAT COMPLETELY COVERS THEIR MOUTH AND NOSE WHILE THEY ARE INSIDE THE BUILDING. 

*Clients will continue to be asked to check in for their appointment from their vehicle via text message/or phone call.  (Text messaging is preferable)  

*Clients picking up Food or Medications should still call or text from their vehicle-we will bring your items out to you and charge you out from your car. 

*Technician appointments such as Adequan injections, lab-work appointments, puppy series vaccines, etc, will remain curbside for now-no need for clients to be in the hospital for those appointments. 

*One (1) Client per pet will be allowed in the lobby/exam room area during their pet’s exam. Please do not ask us to deviate from this rule-clients who arrive with multiple people present will be seen with the current curbside protocol.  

*We will call or text each client when it is their pet’s turn to come in-the client may then accompany their pet into the exam room. 

*Client may remain in the exam room as long as there are no more than two (2) people in the room at any time (Either Client and Dr or Client and Tech) and both individuals are able to stand at least six (6) feet apart.  

*Any client who would like to continue with the curbside protocol may advise us as such and we will accommodate that request. 

*One (1) Client may stay with their pet during an Acupuncture Session. 

*Euthanasia will be the only time we waiver from the 1 client per pet rule.  We ask that, whenever possible, clients limit the number of family members present for Euthanasia to four (4) people.  If more than four people are present, we may be able to accommodate them by moving the procedure outside to our back patio area. 

*Clients will be able to check out, sign documents and pay for services either at the front desk or in the exam rooms.  

THE ENTIRE STAFF HAS CAREFULLY CONSIDERED THE PROS AND CONS OF RE-OPENING; THEY HAVE VOICED THEIR CONCERNS AND MADE SUGGESTIONS SO THAT THEY FEEL SAFE, WHILE STILL ALLOWING THEM TO ADEQUATELY SERVE OUR CLIENTS AND THEIR PETS. 

PLEASE RESPECT THESE RESCTRICTIONS PUT IN PLACE TO KEEP OUR STAFF SAFE-WHICH IN TURN KEEPS OUR HOSPITAL OPEN AND AVAILABLE TO SERVE OUR PATIENTS WHEN THEY NEED US.   

**PLEASE UNDERSTAND, IF COVID CASE NUMBERS, HOSPITALIZATIONS AND/OR DEATHS IN CALIFORNIA START TO TREND IN A NEGATIVE FASHION, WE MAY REVERT BACK TO STRICTLY CURBSIDE WITH OR WITHOUT NOTICE.  

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COVID-19 CURBSIDE PROTOCOL

COVID-19 PRECAUTIONARY MEASURES:

Due to COVID-19 concerns, our lobby will be closed to the public. We expect that this will be temporary and hope to go back to our “hybrid” curbside protocol (where 1 client is allowed in the exam room during the exam) by mid-January. That determination will be made dependent upon how COVID is spreading at that time.

We ask that all clients call to check in when they arrive in the parking lot—clients will be asked to wait in their car or in the front patio area and the technicians will come out to get your pet from you. Once the exam has been performed, the Dr will either call or come out to the car to go over the exam and explore treatment options with you.

To lower the incidence of exposure, we can accept remote payment (See Remote Payment Options Below) from a client at home or in their vehicle or we can process credit/debit card payments with our mobile device from the parking lot. Documents that need to be signed will be brought out to you on a clipboard. Please have your own pen available if possible.

REGARDING STAFF MEMBERS RETRIEVING PETS FROM CLIENTS OUTSIDE:

*Our staff members WILL NOT reach into any vehicle to retrieve a client’s pet. *Clients will need to remove the pet from the vehicle for our staff members. *Dogs will need to be on a leash and a staff member will also use a hospital leash for added security. *Cats that are not in carriers will not be seen. No staff member will carry a cat that is not confined in a secure cat carrier from a vehicle into the building–nor will they transfer an unsecured cat into a carrier for a client outside of a confined room INSIDE our building. If your cat is not in a carrier, you will be asked to re-schedule your appointment.

We apologize in advance for any inconvenience these precautions will cause; we understand it may make for a more time consuming visit, but our goal is to take steps to protect our clients and staff during this difficult time.

REMOTE PAYMENT OPTIONS:

We encourage all clients with CARE CREDIT to download the Care Credit App ( https://www.carecredit.com/app/ ) to their phones and set up the “PAY MY PROVIDER” application so they can easily pay from their vehicle or from home when needed. Clients who are on the REWARDS MEMBERSHIP PROGRAM already have the remote payment option through that app and can easily pay from home or their vehicle. We also have an online payment portal through Bank of America-if you wish to utilize that option let us know and we can email you your invoice via the link.

WAIT TIMES

Please be aware that even though we are scaling back the number of pets we will see per day, the curbside protocol will cause wait times to be substantially longer. Please try to be patient with us during this very trying time.

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Its difficult to completely describe how incredibly loving, caring and professional, the staff at Mountain View Animal Hospital cares for every creature that they treat. We know this from over 14 years of extraordinary care for our furry loved ones.
- Marina And Jim B.