Mountainview Small Animal Hospital Blog

JUNE 2021 COVID-19 PROTOCOL

WE ARE PLANNING TO RE-OPEN THE LOBBY JUNE 7th , (WITH SOME RESTRICTIONS) 

As long as California continues its positive trend regarding COVID cases, effective Monday, June 7th, Mountainview plans on re-opening the hospital to clients-with the following restrictions in place:

*IN ORDER TO BE ALLOWED INSIDE THE BUILDING, ALL CLIENTS, REGARDLESS OF VACCINATION STATUS, WILL BE REQUIRED TO WEAR AN APPROPRIATE MASK THAT COMPLETELY COVERS THEIR MOUTH AND NOSE WHILE THEY ARE INSIDE THE BUILDING. 

*Clients will continue to be asked to check in for their appointment from their vehicle via text message/or phone call.  (Text messaging is preferable)  

*Clients picking up Food or Medications should still call or text from their vehicle-we will bring your items out to you and charge you out from your car. 

*Technician appointments such as Adequan injections, lab-work appointments, puppy series vaccines, etc, will remain curbside for now-no need for clients to be in the hospital for those appointments. 

*One (1) Client per pet will be allowed in the lobby/exam room area during their pet’s exam. Please do not ask us to deviate from this rule-clients who arrive with multiple people present will be seen with the current curbside protocol.  

*We will call or text each client when it is their pet’s turn to come in-the client may then bring their pet inside and have a seat in the lobby while their pet is taken into the exam room. 

*Depending on the pet’s size and disposition (does not apply to cats) the exam room door may be able to remain open during the exam, so the client may have an open line of communication with the staff during the exam.  Cat exams will remain behind the closed exam room door for the cat’s safety. 

*When discussing findings/treatment plans/ finances, etc, the client may come into the exam room as long as there are no more than two (2) people in the exam room at any time (Either Client and Dr or Client and Tech) and both individuals are able to stand at least six (6) feet apart.  

*Any client who would like to continue with the curbside protocol may advise us as such and we will accommodate that request. 

*One (1) Client may stay with their pet during an Acupuncture Session. 

*Euthanasia will be the only time we waiver from the 1 client per pet rule.  We ask that, whenever possible, clients limit the number of family members present for Euthanasia to four (4) people.  If more than four people are present, we may be able to accommodate them by moving the procedure outside to our back patio area. 

*Clients will be able to check out, sign documents and pay for services either at the front desk or in the exam rooms.  

THE ENTIRE STAFF HAS CAREFULLY CONSIDERED THE PROS AND CONS OF RE-OPENING; THEY HAVE VOICED THEIR CONCERNS AND MADE SUGGESTIONS SO THAT THEY FEEL SAFE, WHILE STILL ALLOWING THEM TO ADEQUATELY SERVE OUR CLIENTS AND THEIR PETS. 

PLEASE RESPECT THESE RESCTRICTIONS PUT IN PLACE TO KEEP OUR STAFF SAFE-WHICH IN TURN KEEPS OUR HOSPITAL OPEN AND AVAILABLE TO SERVE OUR PATIENTS WHEN THEY NEED US.   

**PLEASE UNDERSTAND, IF COVID CASE NUMBERS, HOSPITALIZATIONS AND/OR DEATHS IN CALIFORNIA START TO TREND IN A NEGATIVE FASHION, WE MAY REVERT BACK TO STRICTLY CURBSIDE WITH OR WITHOUT NOTICE.  

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Your staff is outgoing and friendly. They make you feel welcome and they like to welcome the animal as well. For only seeing my dog 2-3 times, they seemed to remember her.
— Michael